Return & Refund Policy

Return & Refund Policy

At Shakalya, your wellness and satisfaction are our top priorities. Every product we offer is carefully sourced, ethically crafted, and designed to support your holistic well-being. If for any reason you are not fully satisfied with your purchase, we’re here to help.


Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible, the item must be:

    • Unopened, unused, and in its original packaging.

    • Free from damage, stains, or tampering.

  • For hygiene and safety reasons, opened or used herbal powders, wellness products, and skincare items cannot be returned.


Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

  • Shipping charges are non-refundable. Only the product cost will be refunded.


Exchanges

  • We replace items only if they are defective, damaged, or if you received the wrong product.

  • To request an exchange, please contact us within 48 hours of delivery.


Non-Returnable Items

  • Opened or partially used products.

  • Items purchased on clearance or promotional offers.

  • Gift cards or loyalty rewards.


How to Initiate a Return

  1. Contact us at xyz@gmail.com or call +1-22-333-4444 with your order details.

  2. Our support team will guide you through the process.

  3. Ship the product back to our return address (shared via email) in its original condition.


Need Help?

Our customer care team is always ready to assist you.
📧 Email: xyz@gmail.com
📞 Phone: +1-22-333-4444
⏰ Support Hours: 9:00 am – 5:00 pm, Monday to Saturday

At Shakalya, we value your trust. Thank you for choosing us to be part of your wellness journey. 🌿